Privacy Policy

Last Updated: October 15, 2024

1. Introduction

Welcome to the Privacy Policy of Sino Ocean Technologies. This website, located at https://www.sinocean.mom, is developed and operated by the Sino Ocean Organization. The legal entity behind this website is Beijing Sino Ocean International Technology Co., Ltd., a company registered at No.18-D9036, Jianshe Road, Kaixuan Street, Liangxiang, Fangshan District, Beijing 100000, China. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our computer systems design, integrated systems consulting, and related professional services. We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the Personal Information Protection Law of China and other relevant regulations. Please read this policy carefully to understand our practices regarding your personal information and how we will treat it. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.

2. Information We Collect

We collect several categories of information from and about users of our website and services. The types of information we gather depend on the nature of your interaction with us and the context in which the data is provided.

Personal Identification Information: When you fill out our contact form, subscribe to communications, or engage our consulting services, we may collect personal identification information including but not limited to your full name, email address, phone number, company name, job title, and physical address. This information is voluntarily provided by you and is necessary for us to respond to your inquiries, provide requested services, and communicate with you about your projects and our offerings.

Technical and Usage Data: When you visit our website, certain information is automatically collected about your device and browsing activity. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, click patterns, and the dates and times of your visits. We collect this data through server logs and automated tracking technologies to analyze website performance, diagnose technical issues, and improve user experience.

Communication Records: When you contact us via email at service@sinocean.mom, through our contact form, or by telephone at +1 (740) 736-5187, we maintain records of those communications including the content of messages, attachments, and metadata such as timestamps and sender information. This helps us track inquiry histories and provide continuity in client relationships.

Project and Business Information: When you engage us for consulting projects, we may collect information about your business operations, technical infrastructure, strategic goals, and existing systems. This data is essential for us to analyze requirements, design solutions, and deliver our services effectively. We treat all client project information with the highest confidentiality standards.

Payment and Transaction Data: For clients who purchase services, we collect billing information necessary to process payments and maintain transaction records as required by applicable law. Payment processing is handled through secure third-party providers, and sensitive financial data such as complete credit card numbers is not stored on our own servers.

3. How We Use Your Information

We use the information we collect for a variety of business purposes, each grounded in legitimate interests, contractual necessity, or your explicit consent. Below is a detailed explanation of how your data is utilized within our operations.

Service Delivery and Client Support: The primary purpose for collecting personal and project-related information is to deliver our computer systems design and consulting services. This includes analyzing your technical requirements, preparing proposals and statements of work, designing system architectures, implementing solutions, providing ongoing support, and managing client accounts. Your data enables us to tailor our services to your specific needs and maintain productive working relationships.

Communication and Responsiveness: We use your contact information to respond to inquiries submitted through our website forms, email, or telephone. This includes acknowledging receipt of messages, addressing your questions, scheduling consultations, and providing updates about ongoing projects. We may also use your information to send administrative notices, service-related announcements, and account management communications that are essential to our business relationship.

Marketing and Business Development: With your consent where required by law, we may use your contact information to send you newsletters, industry insights, case studies, and information about new services or events that may be relevant to your interests. You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly. We respect your communication preferences and aim to provide value without being intrusive.

Website Improvement and Analytics: Technical and usage data is analyzed to understand how visitors interact with our website, which pages are most effective, and where improvements are needed. This information helps us optimize site performance, enhance navigation, develop new content, and ensure compatibility across devices and browsers. Analytics data is typically aggregated and does not directly identify individual users.

Legal Compliance and Protection: We may use and retain information as necessary to comply with legal obligations, enforce our terms of service, respond to legal process, protect our rights and property, prevent fraud, and ensure the security of our systems and users. This includes complying with applicable laws of China and international regulations governing data protection and business operations.

4. Information Sharing and Disclosure

Sino Ocean Technologies does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We believe that trust is the foundation of every client relationship, and we take our responsibility to protect your data seriously. However, we may share information in the following limited circumstances, each carefully considered to balance operational needs with privacy protection.

Service Providers and Partners: We may engage trusted third-party companies and individuals to perform functions on our behalf, including website hosting, data analytics, email delivery, payment processing, customer relationship management, and cloud infrastructure services. These service providers are granted access to personal information only as necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your data. They are prohibited from using your information for any purpose other than providing services to us. We carefully vet all service providers and require them to adhere to data protection standards consistent with our own policies.

Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your information may be transferred as part of the business assets involved. We will notify you before your personal information is transferred and becomes subject to a different privacy policy. In such circumstances, we will use reasonable efforts to ensure that the acquirer handles your data in a manner consistent with this Privacy Policy and applicable law.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, including courts, law enforcement agencies, and regulatory bodies. This includes responding to subpoenas, court orders, or legal processes, as well as establishing or exercising our legal rights or defending against legal claims. We will carefully evaluate each request and disclose only the minimum information necessary to comply with the legal obligation.

Protection and Safety: We may share information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Sino Ocean Technologies, our clients, employees, or the public. This includes sharing information with other companies and organizations for the purposes of fraud protection, security investigations, and credit risk reduction.

With Your Consent: We may share your personal information for purposes not described in this policy with your explicit, informed consent. You will have the opportunity to review and approve any such sharing before it occurs.

5. Data Security

The security of your information is a top priority for Sino Ocean Technologies. We have implemented a comprehensive set of administrative, technical, and physical safeguards designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our security framework is regularly reviewed and updated to address evolving threats and industry best practices.

On the technical front, we employ industry-standard encryption protocols including Transport Layer Security (TLS) for all data transmitted between your browser and our servers. Our hosting infrastructure is protected by enterprise-grade firewalls, intrusion detection and prevention systems, and continuous security monitoring. Access to personal data is restricted to authorized personnel who have a legitimate business need and who are trained in data protection obligations. All access is logged and audited regularly to detect and prevent unauthorized activity.

Administratively, we maintain documented security policies and procedures that govern how data is handled throughout its lifecycle. Our team undergoes periodic training on data privacy and security practices. We conduct regular vulnerability assessments and penetration testing of our systems to identify and remediate potential weaknesses. Incident response procedures are in place to ensure prompt detection, containment, and notification in the event of a data breach.

Despite our best efforts, no method of electronic storage or transmission over the Internet is completely secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee its absolute security. We encourage you to also take steps to protect your own data, such as using strong passwords, keeping your software updated, and being cautious about the information you share online. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us via our contact channels.

6. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law, regulation, or contractual obligation. The specific retention period depends on the nature of the data and the context in which it was provided. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.

For client project data, including communications, requirements documents, architecture designs, and implementation records, we retain information for the duration of the active client relationship plus a period of seven years following project completion. This retention period allows us to reference historical context for future engagements, comply with legal and regulatory requirements related to business records, and address any disputes or issues that may arise regarding completed work. Clients may request earlier deletion of project data where legally permissible by contacting us at service@sinocean.mom.

For marketing contacts and newsletter subscriptions, we retain your information until you withdraw your consent or unsubscribe. Contact form submissions and inquiry data are retained for three years from the date of last communication unless a client relationship is established, in which case the longer retention period applies.

Technical and usage data from website analytics is generally retained in aggregated form for up to twenty-six months. Server logs containing IP addresses are retained for ninety days for security and diagnostic purposes before being purged. We regularly review our data retention practices and adjust periods as needed to balance operational requirements with privacy considerations.

7. Your Rights and Choices

Sino Ocean Technologies respects your legal rights regarding your personal information and provides mechanisms for you to exercise those rights. Depending on your jurisdiction, you may have the following rights under applicable data protection laws, including the Personal Information Protection Law of China and other regional regulations.

Right of Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that data in a commonly used electronic format. Upon receiving a verifiable request, we will provide information about the categories and specific pieces of personal data we have collected, the purposes for processing, and the third parties with whom we have shared the data.

Right of Rectification: If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct or update it. We encourage you to keep us informed of any changes to ensure your data remains accurate.

Right of Erasure: You may request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent and there is no other legal basis for processing, or when the data has been unlawfully processed. We will comply with erasure requests unless retention is required by law or necessary for the establishment, exercise, or defense of legal claims.

Right to Restrict Processing: In certain situations, you may request that we limit the processing of your personal data while verification or dispute resolution is underway. During restriction, we will store your data but not otherwise process it without your consent or as permitted by law.

Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another organization without hindrance from us, where technically feasible.

Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal.

To exercise any of these rights, please contact us at service@sinocean.mom with the subject line that includes the words Data Subject Request. We will respond to your request within thirty days and may require verification of your identity before processing the request. We will not discriminate against you for exercising any of your data protection rights.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and support essential website functions. A cookie is a small text file that a website stores on your device when you visit. Cookies allow the website to recognize your browser and remember certain information about your preferences or past actions over a period of time.

Essential Cookies: These cookies are necessary for the core functionality of our website and cannot be disabled through our controls. They are typically set in response to actions you take, such as setting your privacy preferences, navigating between pages, or submitting forms. Without these cookies, certain features of the website would not operate correctly.

Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often, how long visitors spend on each page, and whether they encounter error messages. This information is aggregated and used to improve website performance and user experience. We use these insights to identify content that is most valuable to our audience and to optimize page layouts and navigation paths.

Functional Cookies: These cookies enable the website to remember choices you make and provide enhanced, more personalized features. For example, they may remember your language preference, your region, or whether you have previously dismissed a notification banner. The information these cookies collect is typically anonymized.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, accept cookies only from certain websites, and set notifications for when cookies are placed. Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features. For detailed instructions on managing cookies, consult the help documentation for your specific browser. Additionally, you may opt out of certain analytics tracking by using browser extensions or privacy tools such as Do Not Track signals, where supported by your browser.

9. Third Party Services

Our website and business operations may involve the use of third-party services that process data on our behalf or for their own purposes. While we carefully select and monitor our partners, these services operate under their own privacy policies and terms, which we encourage you to review.

Cloud Infrastructure and Hosting: Our website is hosted on cloud infrastructure provided by reputable cloud service providers with data centers located in multiple geographic regions. These providers implement stringent physical, network, and application security measures and hold certifications for compliance with international security standards including ISO 27001 and SOC 2. Data may be replicated across multiple availability zones for redundancy and disaster recovery purposes.

Email and Communication Services: We use third-party email delivery services to manage communications with clients and contacts, including transactional emails, support ticket notifications, and optional marketing newsletters. These providers process email addresses and message content as necessary to deliver communications but are contractually restricted from using this data for their own purposes.

Analytics Platforms: We employ web analytics services that use cookies and similar technologies to generate statistical reports about website traffic and user behavior. While these services may collect IP addresses and browser information, we have configured them to use IP anonymization where available. The analytics data we receive is aggregated and does not directly identify individual visitors.

Business Applications: We use customer relationship management (CRM) platforms, project management tools, and productivity applications to organize client information and manage service delivery. These platforms are selected based on their security posture, data protection capabilities, and compliance certifications. Access to these systems is restricted to authorized team members with role-based permissions.

Our website may contain links to external websites that are not operated by us. If you click on a third-party link, you will be directed to that third party site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every website you visit before providing any personal information.

10. International Data Transfers

Sino Ocean Technologies is headquartered in Beijing, China, and serves clients around the world. As a result, your personal information may be transferred to, stored, and processed in countries other than your country of residence, including China and other jurisdictions where our servers, service providers, and team members are located. These countries may have data protection laws that differ from those in your jurisdiction and may not provide the same level of protection.

When we transfer personal data across international borders, we take appropriate safeguards to ensure that your information receives an adequate level of protection consistent with this Privacy Policy and applicable law. These safeguards may include the use of standard contractual clauses approved by relevant data protection authorities, reliance on the service provider Binding Corporate Rules, verification of the recipient participation in recognized data protection frameworks, or transfer to jurisdictions that have been deemed to provide adequate protection by regulatory authorities in your region.

For transfers of personal data from the European Economic Area, the United Kingdom, or Switzerland to China, we implement appropriate safeguards as required by the General Data Protection Regulation (GDPR) and equivalent legislation. For transfers originating in China, we comply with cross-border data transfer requirements under the Personal Information Protection Law of China, which may include security assessments, standard contracts, or certification mechanisms as applicable. By using our website and services, you consent to the transfer of your personal data to China and other locations as described in this section.

11. Privacy of Minors

Our website and services are not directed to, nor intended for use by, individuals under the age of eighteen. Sino Ocean Technologies does not knowingly collect, solicit, or maintain personal information from minors. We recognize the importance of protecting the privacy of young people and have designed our practices accordingly.

In the context of this policy, a minor is defined as any individual under the age of eighteen or the age of majority in their jurisdiction of residence, whichever is higher. If we become aware that we have inadvertently collected personal data from a minor without verified parental consent, we will promptly take steps to delete such information from our records. We encourage parents and legal guardians to monitor the online activities of minors under their care and to instruct them never to provide personal information through websites without permission.

If you are a parent or guardian and believe that your minor child has provided us with personal information, please contact us immediately at service@sinocean.mom. Include the nature of the information you believe was submitted, the approximate date, and any relevant details that can help us locate and remove the data. We take all such reports seriously and will investigate and respond promptly to protect the privacy of the minor involved.

12. Business Transfers

As Sino Ocean Technologies continues to develop its business, we may undergo changes in our corporate structure, including mergers, acquisitions, consolidations, reorganizations, asset sales, or similar transactions. In such circumstances, personal information held by our company may be among the assets transferred or disclosed as part of the due diligence process or the consummated transaction.

If another entity acquires Sino Ocean Technologies, our business, or substantially all of our assets, or if we are involved in a bankruptcy or dissolution proceeding, your personal data may be transferred to the acquiring entity. We will use reasonable efforts to ensure that the recipient of the data agrees to handle it in a manner consistent with this Privacy Policy and to provide you with notice and an opportunity to exercise your rights before the data is used in a materially different manner. In the event of such a transfer, you will be notified via email or a prominent notice on our website of any change in ownership or control of your personal information, as well as any choices you may have regarding your data.

13. Changes to This Privacy Policy

Sino Ocean Technologies reserves the right to update, modify, or replace this Privacy Policy at any time at our sole discretion. Changes to this policy may become necessary as our business evolves, as regulatory requirements change, or as we adopt new technologies and practices. We are committed to transparency about our data handling practices and will inform you of material changes through appropriate channels.

When we make changes to this Privacy Policy, we will revise the Last Updated date at the top of this page and, for material changes, will provide additional notice such as sending an email notification to users who have provided contact information or placing a prominent notice on our website for a reasonable period prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by and be bound by the modified policy. If you disagree with any changes to this Privacy Policy, your sole remedy is to discontinue use of our website and services. The most current version of the Privacy Policy will always be available on this page and will supersede all previous versions.

14. Contact Information

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data protection practices, we welcome your communication. Transparency and responsiveness are core values of how we operate, and we are committed to addressing your inquiries thoroughly and promptly.

You may reach our data protection team through the following channels:

Sino Ocean Technologies
Beijing Sino Ocean International Technology Co., Ltd.
No.18-D9036, Jianshe Road, Kaixuan Street
Liangxiang, Fangshan District
Beijing 100000, China

Email: service@sinocean.mom
Phone: +1 (740) 736-5187
Website: https://www.sinocean.mom

For data subject requests, please include the words Data Subject Request in the subject line of your email to facilitate prompt processing. We aim to acknowledge all inquiries within two business days and provide substantive responses within thirty days. If your concern involves a complex matter that requires additional time to investigate, we will inform you of the expected timeline for resolution.

If you believe that your data protection rights have been violated and we have not adequately addressed your concerns after contacting us directly, you have the right to lodge a complaint with the supervisory authority in your jurisdiction. For users in China, the relevant authority is the Cyberspace Administration of China. For users in the European Union, you may contact the data protection authority in your member state. We encourage you to reach out to us first to allow us the opportunity to resolve any issues directly.